Contact Us

1-800-607-1865

support@paw.com

Return Policy:

If you’re not completely happy with your purchase, you can request a refund (excluding shipping) within 30 days of delivery.

  • Unopened, unused items in their original condition and packaging are eligible for a refund of the product amount.

Products that do not meet these conditions may not be eligible for a refund.

To start a return, please email support@paw.com with your order number to receive return authorization. Items sent back without prior approval are not eligible for a refund.

Once we receive and approve your return, we’ll issue a refund for the applicable product amount to your original payment method (minus any restocking fee, if applicable). Please allow several business days for the credit to appear on your account, depending on your bank or payment provider.

Important Notes

  • Original shipping fees are non-refundable.
  • Return shipping costs are the responsibility of the customer.

If your product arrives damaged or defective, email support@paw.com with your order number and clear photos of the issue. After verification, we’ll quickly arrange a replacement or refund.

Please note: We are unable to ship to PO Boxes for this sale. Any order placed to a PO Box will be canceled and refunded.

We are unable to ship to PO Boxes for this sale. Any order that is placed to a PO Box will be canceled and refunded.
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Backorders will ship in 28 days.
Return Policy

If you’re not completely happy with your purchase, you can request a refund (excluding shipping) within 30 days of delivery.

Products that do not meet these conditions may not be eligible for a refund.

To start a return, please email support@paw.com with your order number to receive return authorization. Items sent back without prior approval are not eligible for a refund.

Once we receive and approve your return, we’ll issue a refund for the applicable product amount to your original payment method (minus any restocking fee, if applicable). Please allow several business days for the credit to appear on your account, depending on your bank or payment provider.

Important Notes

If your product arrives damaged or defective, email support@paw.com with your order number and clear photos of the issue. After verification, we’ll quickly arrange a replacement or refund.

Please note: We are unable to ship to PO Boxes for this sale. Any order placed to a PO Box will be canceled and refunded.